.. of Excellence (COEs) are contact management centers dedicated to making that happen 24/7. At our COEs, we hire Community Support Representatives, Managers, and many other important roles to support business needs and continued growth. Employees in the customer operations teams are responding to tickets .. outros
Since 2015 Sweatcoin and now Sweat Economy have been working on making the world more physically active. With more than 140 million registered users, thousands of partners and a proven ability to make people move more (+20%) Sweat Economy has already become the largest onramp in web3 history. We now working on turning our token - $SWEAT - into the principal unit of physical activity value and building an economy of movement around it.
The Lifecycle Marketing Manager will be responsible for ensuring every interaction with our customers is at the right time, with the right content, to the right person and through the right channel.
**Roles and responsibilities
- Manage ad-hoc campaigns end to end from planning, copywriting, design, briefing, implementation to reporting
- Map and optimise all elements of the lifecycle journey, improving content, triggers and targeting
- Work alongside data analysts to assess the performance of tests and ship regular improvements
- Work alongside product managers to launch new features to existing users and help drive KPIs
Experience and skills :
- Fluent in English
- Expertise with a CRM/Customer Engagement platform such as at least one of the following CRMs Braze, Salesforce, or MoEngage
- Cross-team collaboration experience to come up with and deliver successful campaigns Experience managing a cross-functional team from ideation through to delivery
- Comfortable crafting hypotheses, running tests and assessing the results
- Creative in coming up with different approaches to improving conversion rates
- Numerically proficient with experience in tools such as Looker, Amplitude, Tableau
- Strong influencing, interpersonal and stakeholder management skills
- Deep curiosity about the usage behaviour of Sweatcoin users, what keeps them happy, and what might cause them to disengage
What you will get in return :
- Remote-friendly & Flexible working hours. The flexibility is incredible, performance is based on output, rather than hours spent working, our core hours are (10:00-16:00 GMT)
- Stock options after 12 months of employment (50% of Basic Salary)
- Winter office in Lisbon. We spend up to 2 months in the sunniest city of Europe during winter with the coverage of accommodation, flights, visas and insurance for you and your partner/family.
- Team building abroad in exciting locations!
- 20 days holiday (excluding public holiday) + Week off at Christmas
- 1 extra day off, for each year of service (up to 5)
- Two office locations, London and Lisbon, in case you'd like to work from the office sometime
- Wellbeing program, (up to 2 counselling session per month)
- Health Insurance, for our employees joining outside UK or PT you have a 1000€ yearly allowance.