.. high-quality virtual customer support through ticket systems (chat and email) and possibly phone Ensure low to medium-complexity customer issues are resolved using procedures Ensure high customer satisfaction and demonstrate empathy while solving customer concerns May perform root cause analysis and .. outros
A Fórum Selecção está em processo de Recrutamento e Selecção para Chefe de Turno (M/F) para São João da Talha.
Função :
- Coordenação e gestão da equipa de distribuição(entregas ao domicÃlio);
- Gestão do contacto com clientes e cumprimento dos seus requisitos;
- Controlo do cumprimento de nÃveis de serviço.
Requisitos :
- Bons conhecimentos geográficos;
- Experiência em Excel, software de rotas e de planeamento;
- Experiência em gestão de equipas de distribuição;
- Questão da liderança muito importante para esta função, assim como gestão de conflitos e expetativas;
- Experiência em empresas de transportes e logÃstica será valorizada (preferencial).
Horário :
- Folga fixa ao Domingo e a outra rotativa, horário compreendido entre as 06h00 e as 23h00.
Condições : VB 850€ SA 6.50€ IHT 159€ ST isento 40€
Tipo de oferta : Integral/Full-time
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