.. customer support through ticket systems (chat and email) and possibly phone Ensure low to medium-complexity customer issues are resolved using procedures Ensure high customer satisfaction and demonstrate empathy while solving customer concerns May perform root cause analysis and present findings Work .. outros
Senior Payroll SpecialistHybrid workThe Senior Payroll Specialist will coordinate the payrolls for Alexion and AZ entities with external providers. This individual will contribute to the ongoing maintenance and development of accurate and efficient payroll processes and procedures in compliance with the local applicable labor laws. This individual will contribute to year-end payroll closures and payroll audit coordination.What you will do:Process monthly payrolls by payroll cycle.Accountable for preparation/provision of monthly payroll instructions to external payroll providers, monitoring results, and validating accuracy.Ensuring all stock plan adjustments are processed through the relevant country payroll according to local legislation.Payroll processing for expatriate employees (liaise with Global Mobility and Tax advisers).Ensure accurate and timely payroll performance for assigned entities in compliance with Sarbanes Oxley (SOX) requirements.Processing payments of net pay via Internet banking.Coordination of Taxes/Social Charges, Pensions, Insurance payments.Respond to / address HR and/or employee queries arising on supported payrolls.Develop strong working relationships with the external payroll vendors and internal departments.Keep him/herself informed and trained on the latest payroll regulations/updates for entities supported.Ensures compliance with Data Privacy and Protection Guidelines (GDPR).Support payroll implementation activities in connection with mergers and acquisitions.Support global payroll operations goals and objectives.Whom we are looking for:Minimum 3 years of experience in processing global payroll. Preferable experience in processing Swiss or German payrolls.Excellent written and verbal communication skills – English at C1/C2 level.Ability to prioritize and handle a high volume of employee queries.Displays great attention to detail and analytical ability.A clear, fast thinker, able to translate business needs into pragmatic solutions and implement them.Strong positive attitude and interpersonal skills.Good understanding of European country's specific regulations.Excellent organizational skills with the ability to work on own initiative and perform well under pressure with tight deadlines.Bilingual is a plus, fluency in German is an advantage.Experience with time and attendance systems. Good understanding of accounting principles.Experience with expatriates.Superior attention to detail.Proficiency in the use of tools such as MS Suite (Excel, Word, PowerPoint, etc.).We would prefer for you to have:Experience with Workday and ServiceNow.Understanding of Swiss payroll legislation.Other payroll-related certifications are a plus.Bachelor’s Degree a plus.What you can expect: great working atmosphere empowering you to reach your full potential, endless development opportunities and benefits like: medical & life insurance, transport allowance, lunch card, annual bonus, education cost reimbursement, occasional allowances (Christmas, holiday), Multisport, anniversary awards, additional time off, pension plan, recognition programme, flexible working hours.Apply today and find out more!Date Posted22-Mar-2024Closing Date07-Apr-2024