Turkish speaking Customer Advisor (Email Support Only)

Are you a proficient Turkish speaker with a passion for delivering exceptional customer service? Embark on an exciting career journey as a Turkish-Speaking Customer Advisor, specializing in email support, at our Lisbon-based office. Catering to the needs of Turkish-speaking customers, this role offers a unique opportunity to leverage your language proficiency while contributing to a dynamic and supportive team environment. Enjoy competitive remuneration, comprehensive benefits encompassing health and life insurance, and abundant prospects for professional growth and development. Responsibilities: Email Support Excellence: Your primary responsibility as a Turkish-Speaking Customer Advisor is to deliver top-notch email support to our valued customers. By promptly addressing inquiries, resolving concerns, and offering accurate solutions, you'll play a pivotal role in ensuring customer satisfaction and loyalty. Language Proficiency: Fluent in Turkish and possessing a minimum B2 level of English proficiency, you'll seamlessly communicate with Turkish-speaking customers. Additionally, you'll collaborate effectively with English-speaking colleagues and stakeholders, fostering a cohesive and collaborative work environment. Customer Satisfaction: Striving to surpass customer expectations, you'll provide personalized and empathetic support to address their needs and concerns. Through proactive engagement and tailored solutions, you'll enhance customer satisfaction and foster long-term relationships. Problem-Solving: Drawing upon your analytical acumen and product knowledge, you'll adeptly identify and resolve customer issues. Collaborating with internal teams, you'll escalate complex cases to ensure timely resolution and uphold service excellence. Quality Assurance: Upholding stringent quality standards, you'll adhere to company guidelines and best practices in all email interactions. Continuously evaluating and refining email response processes, you'll optimize efficiency and effectiveness to drive positive outcomes. Benefits: Competitive Remuneration: Receive a competitive salary package reflective of your expertise and contributions, acknowledging your integral role within the team. Comprehensive Benefits: Enjoy comprehensive health and life insurance coverage, providing peace of mind for you and your loved ones. Career Advancement: Capitalize on abundant opportunities for professional development and career advancement. Engage in tailored training programs, mentorship initiatives, and promotional pathways designed to nurture your growth and success. Dynamic Work Environment: Immerse yourself in a dynamic and inclusive workplace culture, where collaboration, innovation, and teamwork are celebrated and encouraged. Work-Life Balance: Prioritize your well-being with regular working hours and flexible scheduling options, fostering a healthy work-life balance. Professional Development: Participate in ongoing training and development initiatives tailored to enhance your skills, knowledge, and expertise in customer service and email support, ensuring continuous growth and learning. Qualifications: Proficiency in Turkish (both verbal and written) is essential. Minimum B2 level of English proficiency is mandatory. Previous experience in customer service or email support is preferred but not required. Exceptional communication skills, coupled with a strong customer-centric approach. Strong problem-solving abilities and meticulous attention to detail. Join Our Team: Seize the opportunity to embark on a fulfilling career journey as a Turkish-Speaking Customer Advisor in Lisbon. Apply now to become a valued member of our team, where you'll experience competitive compensation, comprehensive benefits, and a supportive work environment dedicated to your success and growth!