.. through ticket systems (chat and email) and possibly phone Ensure low to medium-complexity customer issues are resolved using procedures Ensure high customer satisfaction and demonstrate empathy while solving customer concerns May perform root cause analysis and present findings Work on a line of business .. outros
Microsoft Office 365, Microsoft Exchange, Microsoft Windows 10, Active Directory, ServiceNow, iOS, IT, DHCP, SAP, Ticketsysteme, Microsoft Windows, IT-Support Mewa is a value-oriented family business and a leading service provider for modern textile management in Europe. We owe our success to our approximately 5,700 employees. We are growing steadily under our own steam. That's why we can offer secure jobs with good prospects. We provide opportunities for people who want to achieve more together with us at a global market leader with a long tradition. We are looking for a for the Wiesbaden location IT specialist as a helpdesk employee (m/f/d) Challenges for joiners Our IT users can rely on your technical support: Because you quickly and conscientiously classify, analyze and process incoming requests You assist users by telephone, remote software or ticket system In detail, you will check and eliminate faults and errors for both clients (desktop, laptop, tablet, mobile devices) and applications (Office 365, Open Touch Conversation) You will also take care of user and rights management in Microsoft Active Directory and Exchange, in SAP and other systems You prepare more complex requests and forward them to downstream specialist departments It almost goes without saying that you document your solutions using a knowledge database and collaborate with external service providers as required By the way: you work alternating shifts from Monday to Friday (6 am to 7 pm) What's special about you You have learned your IT trade from the ground up, e.g. as an IT specialist for system integration or application development You have already worked in IT support, so you are experienced in working with a ticket system (preferably ServiceNow) You are technically confident in Microsoft Active Directory, Exchange, DFS, DHCP and print servers You are proficient in iOS, Windows 10 and 11, Office 365 and have basic knowledge of SAP It is clear that you can express yourself well both verbally and in writing, preferably also in English In general, you inspire those around you with your friendly, helpful manner, your team player qualities and your organizational talent Family business Permanent, secure workplace Career opportunities Intensive training and further development Job ticket Job ticket for local public transport Job bike Job bike incl. employer subsidy Flexible working hours Compatibility of family and career (flexitime model) Additional benefits Allowance for capital-forming benefits Employee discounts A wide range of employee benefits Further training Wide range of internal training courses Your application: We look forward to receiving your online application, alternatively you can also apply by e-mail. Your way to us: MEWA Textil-Service SE & Co. Management OHG John-F.-Kennedy Str. 4 65189 Wiesbaden Your contact person: Diana Kabus Phone +49 611/ 7601-819 www.mewa.jobs