.. cause analysis and present findings Work on a line of business that has low ambiguity, is stable, with well-documented procedures Basic Qualifications At least 6 months of experience in retail, hospitality, or customer service in person or contact center environment Comfortable operating in multiple .. outros
Come and work with us. Do you want to work with a reference financial institution customer support team? Are you French native or fluent with strong English communication skills? Looking to make your career in a multicultural environment in sunny and happy Lisbon? So we have the perfect opportunity for you! Your future project: join our French Customer Support team. Our client is a renowned European bank with a global reach, with its main activities on Retail Banking & Services and Corporate Institutional Banking fields. As a customer service specialist in this project, your daily responsibilities will include: Provide the highest level of support to our customers via phone and email on a range of issues Give accurate, valid and complete information by using the right procedures Be the owner of the customer query and ensuring a timely resolution and response Build meaningful relationship, answering customers questions in a courteous, friendly, and professional manner Meet and exceed our customer service quality goals, compliance regulations and productivity targets Create amazing customer experience that people value and we are proud of Be responsible to follow the direction of management and provide feedback To succeed in the role, you will need to have: Native or proficient level of French (C2) Advanced level of English (at least C1) both verbal and written Strong communication skills – with excellent phone conversation skills, attentive listening and superior writing skills Analytical and problem solving skills with strong attention to detail Desire to learn and advance, be a curious investigator and problem solver High-speed internet access and appropriate conditions for remote work Must hold EU citizenship or valid work permit for Portugal Be a local candidate or willing to relocate to sunny Lisbon, Portugal Benefits. Signing bonus Relocation package Competitive wages Paid professional training Employee discounts Private healthcare & dental insurance (after six months of employment) Growth opportunities through various development programs Fun and engaging company-wide initiatives, including our EverBetter wellness program Job stability Life-long skills and experience Excellent work culture Go further with Foundever™ We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career.