Only E-mails! Customer Support in Dutch - Household

  • Lisboa
  • Gentleway

Location**:Lisbon - Oriente

  • Language: Dutch / Nederlands

  • Starting date :07.02 or 06/03 :

  • Working schedule time frames :Monday-Saturday: 07:00-18:00 (8h/day, 40h/week, 5 days/week) - Sunday is always a day off! :

  • We provide training at the beggining of work, you don't need to have a previous experience :

  • Recruitment process 100% online

Client : In 165 years of history, our client has become the ideal household companion, transforming the daily lives of billions of consumers worldwide. Group products and services assist consumers in more than 150 countries and cover all areas of daily life: multi-function cooking food processors, cordless vacuum cleaners, automatic smart coffee machines, cookware, hair removal systems and the latest ironing systems!

Your responsabilities :

  • Maintain solid customer relationships by handling their inquiries and concerns (i.e. troubleshooting, fraud order and returns: “My toothbrush stopped working”, “My TV arrived today after the repair, however it’s still not working”
  • Be knowledgeable about given offer and providing the product information (i.e.: I would like to learn more about the features of the coffee machine; What are the differences between these devices before ordering”
  • Answers delivery questions like: “I was expecting my product yesterday, but I have no news yet on the status of my issue”

Our expectations :

  • You speak Dutch in proficiency :

  • Intermediate English level (min B2) :

  • Excellent communication skills, both written & verbal

  • You are self-motivated, and you like to work in the team

Main duties :

  • Possible start on 07.02 or 06/03 :

  • Working schedule time frames :Monday-Saturday: 07:00-18:00 (8h/day, 40h/week, 5 days/week) - Sunday is always a day off!

  • Full time employment, 6 months fixed-term renewable contract

  • Private Health insurance with a dental plan (after 6 months of the contract)

  • Work in our modern office in Lisbon, Parque das Nações

  • Training is provided at the beginning of the work, previous experience is not required

  • Recruitment process is 100% online

Competetive Salary and bonuses :

  • 1100€ gross x14 months :

  • up to 100€ gross monthly performance bonus

  • up to 100€ gross mothly project bonus

  • up to 20€ gross per month - Transport Allowance

  • €7.23 NET/day meal allowance

Relocation package :

  • Flight Ticket Reimbursement after 6 months
  • Possibility of accommodation in a company-owned apartment

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Soort dienstverband: Fulltime

Salaris: 1.283,00€ - 1.503,00€ per maand

Screeningsvragen:

  • When is the closest possible date to start for you?

  • Your current location: Taal:

  • nederlands native of C2 (Vereist)

  • engels min b2 (Vereist)

Verwachte startdatum: 07-02-2024