Business Data Analyst - Porto

  • Porto
  • Generix Group

COMPANY OVERVIEW

Generix Group is a Collaborative Supply Chain, Saas Software and Omnichannel Sales expert.

Joining Generix Group is a guarantee of continuous improvement within a growing and dynamic company, where goodwill is our everyday life! In a supportive environment, you can freely share and improve and skills and expertise.

Generix Group is growing along with its talents, so let’s build our future together!

Ready to join us the challenge of digital transformation of prestigious clients?

JOB DESCRIPTION

We are looking for a Business Data Analyst to join the Incident Management team based in our Shared Services Center in Porto. The Business Data Analyst will be responsible for the collection and the analysis of the data produced by the Support and Incident Management process on a global scale. Its mission is to exploit and interpret the data to derive useful business observations.

MAIN RESPONSABILITIES

As a cross-department function, the main responsibilities of the Data Analyst will be to:

  • Collect and extract from the different databases (Salesforce, SX, FCC Call center etc ) relevant and qualitative data;
  • Define and implement, together with the support managers, action plans to guarantee the quality of the data;
  • Identify new KPI´s needs and design key metrics;
  • Improve existing dashboards or create new ones;
  • Produce monthly KPIs, performance and business reports, recommendations either for the managers of the support teams or Generix clients identified;
  • Develop automatization of the KPIs if possible;
  • Develop documentation and data governance for the support teams on a global scale;
  • Participate in continuous improvement process or projects, particularly in the ITSM project with a focus on the KPIs;
  • Be the SPOC for the business units in terms of support KPIs.

EXPERIENCE REQUIREMENTS

  • University degree preferably in Computer Sciences, Mathematics, or other exact sciences;
  • At least 1 year of experience in Business Data Analysis and building content;
  • Ability to communicate fluently in English both verbally and in writing. French would be a plus;
  • Strong competencies with Pack Office (Excel, Power point, Word);
  • Ability to demonstrate rigour, organization, reactive and analysis spirit;
  • Evidence of strong mathematical & statistics knowledge;
  • Knowledge of scripting/programming languages would be a plus.

OFFER

  • Attractive wages and benefits;
  • Excellent work conditions and environment (Centro Empresarial Lionesa).

Tipo de oferta : Integral/Full-time

Benefícios :

  • Cartão/Ticket refeição
  • Seguro saúde

Horário de trabalho:

  • Turno de 8 horas

Tipos de pagamento complementares:

  • Subsídio de Natal

Idioma:

  • Inglês Fluente (obrigatório)
  • Francês (preferencial)
  • Health insurance