.. customer issues are resolved using procedures Ensure high customer satisfaction and demonstrate empathy while solving customer concerns May perform root cause analysis and present findings Work on a line of business that has low ambiguity, is stable, with well-documented procedures Basic Qualifications .. outros
A empresa para a qual nos encontramos a recrutar está certificada com o selo "Great Place to Work 2020", líder de mercado na indústria de marketing digital B2B.
A integrar numa equipa multinacional de customer service, a pessoa a contratar, terá as seguintes funções :
- Contactar utilizadores que solicitam um determinado serviço (até 48 horas);
- Perceber as reais necessidades dos utilizadores;
- Confirmar dados da empresa;
- Passar os contactos dos utilizadores aos fornecedores.
Perfil pretendido :
- Fluente/ nativo em francês;
- Boa capacidade de comunicação;
- Orientação para o cliente.
Tipo de oferta : Período Integral
Horário de trabalho:
- Período diário
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