German Speaking Customer Service

Cision employs the brightest, most passionate people in the tech industry. We’d love for you to join our growing team! We invest in our people through training and professional development while supporting you along the way—all so you can meet your career goals. To us, the most important measure of our success is yours.

Cision is a leading media communication technology and analytics company that enables marketers and communicators to effectively manage their earned media programs in coordination with paid and owned channels to drive business impact. As the creator of the Cision Communications Cloud, the first-of-its-kind earned media cloud-based platform, Cision has combined cutting-edge data, analytics, technology, and services into a unified communication ecosystem that brands can use to build consistent, meaningful, and enduring relationships with influencers and buyers in order to amplify their marketplace influence. Cision solutions also include market-leading media technologies such as PR Newswire, Gorkana, PRWeb, Help a Reporter Out (HARO), and iContact. Headquartered in Chicago, Cision serves over 100,000 customers in 170 countries and 40 languages worldwide and maintains offices in North America, Europe, the Middle East, Asia, Latin America and Australia.

Overview of role :

• This role is to join the Media Research team and to be the guardian of the Cision DACH database, maintaining the accuracy and detail of German media data through productive research. Language speciality: German/English.
• You will support our PR clients with the DACH media database and day-to-day queries and as such should possess excellent customer service skills. The Customer Service position includes safeguarding data quality and compliance measures to service the Cision databases.

Duties and Responsibilities :

• Support PR clients with information pertaining to journalist data, in accordance with our agreed service levels
• Support Journalists with information pertaining to their profiles and entries on Cision database
• Researching and verification of journalist data, and updating the database accordingly in line with Data Protection
• Maintain the accuracy of the database through productive research and data entry
• Managing time efficiently to meet personal KPIs
• Build relationships with internal teams
• Ensure customer satisfaction

Skill set & qualities required :

• Previous online Customer Service & database entry experience
• Excellent attention to detail and accuracy in all work
• Ability to conduct productive research via internet and telephone
• Relationship building and maintaining relationships
• Able to multi-task
• Experience in the media industry is ideal but not necessary
• Computer literate (MS Office)
• Communication: Excellent verbal, written, and interpersonal skills are essential.
• Self-motivation: Target and data-driven. Meets objectives and standards on own initiative including repetitive tasks.
• Teamwork: team player with an interest in the business dynamics.
• Organization: works systematically, uses time efficiently; ability to prioritize, multi-task and meet deadlines without direct supervision
• Response to change: adaptable, interested in learning and developing to meet changing situations, an enthusiastic approach to the introduction of new technology
• Confidentiality: due regard must be shown with all knowledge and information relating to Company finances and clients. Must also comply with Company policy and respect all Company property and equipment

Cision is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or other protected statuses.