German Banking Customer Service Specialist in Lisbon

Are you a German language wizard? We're on the hunt for an extraordinary individual to become our Customer Advisor Maestro! About Us: Our professional team is dedicated to delivering exceptional service to our client partners and their customers. Our success stems from our solid infrastructure, including investments in Innovation and Technology, a skilled workforce, and a robust Quality Assurance regime. Role Overview: This role involves responding to and recording customer inquiries via phone, ensuring accurate data entry, addressing client complaints, meeting service-level agreements for call resolution, troubleshooting issues, and offering recommendations for common problems. Key Responsibilities: Service-oriented inbound Answering customer questions and executing orders in the first contact around the entire Service Retail Assist with phone banking ID and T-PIN & Postbank app setup. Card blocking/unblocking/exchange Recording of phishing cases Acceptance of payment transaction orders Product information Recording of complaints Qualifications: C1/C2 proficiency in German B2 proficiency in English Why Join Us: Attractive Salary: We offer competitive compensation packages that reflect your skills and experience, ensuring that your hard work is recognized and rewarded. Language Bonus: For your proficiency in French, we provide an additional language bonus to acknowledge and appreciate your linguistic skills. Meal Allowance: Enjoy the benefit of a meal allowance to cover the cost of your meals during working hours, ensuring that you can stay fueled and focused throughout the day. Health and Life Insurance: Comprehensive coverage, reflecting our commitment to your well-being.  Onsite Work Environment: You'll be part of a collaborative onsite team, fostering direct communication and synergy. Ready to embark on this customer support adventure? Submit your application today, and we will get in touch with you!