Medical Info Specialist - Fluent in English +

Cork, Ireland - funded relocation package !!!

EU Passport / Visa Stamp 4 REQUIRED

Responsible for:

• Responding professionally to medical/pharmaceutical inquiries from Health Care Providers (HCPs), patients and other customers.

• Documenting all customer interactions in the appropriate computer system. Enquires:

• Handle calls requesting product information from HCPs and other customers. :

• Answer calls in a courteous, professional manner with predefined answers/resources.

• Handle of queries from patients by providing balanced, accurate and non-promotional information.

• Identify queries containing either adverse events or product quality complaints and handle these in accordance with the appropriate operating procedures. :

• Accurately record all medical communication transactions into the medical information database. Documentation is to be concise, thorough, and accurate in accordance with Good Documentation Practices.

• Support the Medical Information organisation with the maintenance of the knowledge database.

• Facilitate fulfilment of customers’ requests.

• Escalate all enquiries without predefined answers according to defined processes. :

• Other duties and special projects that are assigned by management (experience related).

• Utilize computer technology to handle high call volumes.

• Ensure optimal customer satisfaction. Create, Promote and Maintain Operational Excellence:

• Share most effective methods and practices with colleagues in order to satisfy customer needs and provide input/feedback to continuously improve daily processes. :

• Maintain and enhance company’s product and organizational knowledge.

• Support organizational changes and demonstrate flexibility in providing coverage and/or availability for the front line via scheduling adjustments for unexpected absences, events, or call volume variances.

• Participate in internal and external educational opportunities relevant to the Medical Information or customer service environment. Attend team meetings regularly.

• Response to Crisis/Red Flag calls and refer to Medical Information staff until resolution. Compliance:

• Integrate compliance into daily activities. :

• Comply with any corrective and preventive actions. Minimum Qualification Requirements:

• Bachelor’s degree, diploma, medical or pharmaceutical technical assistant or equivalent in health care, natural sciences, pharmacy, nutritional specialists or a related discipline, or relevant equivalent business experience. Business experience such as medical sales representative will also be considered.

• Sound background to understand national health care systems and organizational hierarchies.

• Native Portuguese speaker with fluency in English +Portuguese (and a 2nd language)**:

• Dutch fluency would be a benefit but not a requirement

• Excellent active listening skills with effective verbal skills to respond to customers with a rational and empathetic manner.

• Excellent written skills to succinctly, accurately and objectively respond to customers queries.

• Able to respond flexibly and empathetically to customer needs, managing their expectations effectively. Proactive, analytical and pragmatic approach to problem solving.

Job Types : Full-time, Permanent

Salary : Up to 40,000.00€ per year