.. Centers of Excellence (COEs) are contact management centers dedicated to making that happen 24/7. At our COEs, we hire Community Support Representatives, Managers, and many other important roles to support business needs and continued growth. Employees in the customer operations teams are responding .. outros
Where will you work? What will you do? Principais Responsibilidades:- Executar as tarefas exigidas pelo supervisor para um adequado serviço ao paciente de acordo com os níveis de qualidade definidos pela empresa- Registar corretamente no sistema informático todas as encomendas, reclamações ou quaisquer consultas feitas pelo paciente/cliente, endereçando quando necessário, a encomenda para a área correspondente.- Fazer chamadas de outbound definidas pela empresa, bem como outros contactos alternativos (sms, email, app, etc.)- Apoiar clientes internos e externos- Garantir a correta aplicação das regras de qualidade dos dados nos processos, bem como na lei GDPR- Executar tarefas administrativas adicionais- Gestão de consultas e agendas de doentes- Garantir o cumprimento dos objetivos de qualidade, segurança e ambiente na sua área de influência Who are we looking for? - Tens Licenciatura em Saúde (preferencialmente enfermagem, fisioterapia, cardiopneulogologia, neurofisiologia, fisiologia clínica)- Tens formação complementar na área da gestão em saúde, pós-graduações ou mestrados na área respiratória e na área do Sono serão valorizados- Possuís no mínimo 3 anos de experiência no sector de saúde- Tens conhecimentos de Inglês- Os teus conhecimentos de Espanhol serão valorizados- Tens bons conhecimentos de Office- Tens boas capacidades de comunicação e de trabalho em equipa- Possuis dinamismo, proatividade e capacidade de tomada de decisão- Tens capacidades analíticas e de negociação What do we offer? - Salário competitivo- Contrato directamente com a empresa final- Horário de Segunda a Sexta-feira das 10h às 18h (com 1h para pausa de almoço)- Entre outros Do you need +info? Cátia Silva
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