.. and continued growth. Employees in the customer operations teams are responding to tickets submitted virtually by customers and offering in-person customer support! What You Will Do Provide high-quality virtual customer support through ticket systems (chat and email) and possibly phone Ensure low to .. outros
Come and work with us.
Do you want to work with a reference financial institution customer support team? Are you French native or fluent with strong English communication skills?
Looking to make your career in a multicultural environment in sunny and happy Lisbon ?
So we have the perfect opportunity for you!
Your future project: join our French Customer Support team.
Our client is a renowned European bank with a global reach, with its main activities on Retail Banking & Services and Corporate Institutional Banking fields.
As a customer service specialist in this project, your daily responsibilities will include:
- Give accurate, valid and complete information by using the right procedures
- Be the owner of the customer query and ensuring a timely resolution and response
- Build meaningful relationship, answering customers questions in a courteous, friendly, and professional manner
- Meet and exceed our customer service quality goals, compliance regulations and productivity targets
- Create amazing customer experience that people value and we are proud of
- Be responsible to follow the direction of management and provide feedback
To succeed in the role, you will need to have:
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Native or proficient level of French (C2) :
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Advanced level of English (at least C1) both verbal and written
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Strong communication skills - with excellent phone conversation skills, attentive listening and superior writing skills
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Analytical and problem solving skills with strong attention to detail
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Desire to learn and advance, be a curious investigator and problem solver
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High-speed internet access and appropriate conditions for remote work
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Must hold EU citizenship or valid work permit for Portugal : Benefits.
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Signing bonus
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Relocation package
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Competitive wages
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Paid professional training
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Employee discounts
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Private healthcare & dental insurance (after six months of employment)
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Growth opportunities through various development programs
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Fun and engaging company-wide initiatives, including our EverBetter wellness program
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Job stability
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Life-long skills and experience
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Excellent work culture
Go further with Foundever
We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career.