.. medium-complexity customer issues are resolved using procedures Ensure high customer satisfaction and demonstrate empathy while solving customer concerns May perform root cause analysis and present findings Work on a line of business that has low ambiguity, is stable, with well-documented procedures .. outros
Italian + English International Recruiter - Lisbon, Portugal : Req ID#: 68939
Lisboa, Portugal, PT
Italian + English International Recruiter - Lisbon, Portugal : Human Resources
Learn, Lead & Grow at Sitel Group® : We believe experiences are everything, and that happy associates are successful ones. That’s why we give our people the tools and the freedom to learn, grow, have fun and be themselves.
- GROW AS YOU GO. We invest in you, with internal programs, training and initiatives to develop your skills and help you reach your goals. We promote from within. We provide you with the tools, skills and resources to develop, both professionally and personally. You choose where you want to go; we help you get there.
- BE BOLD, BE YOU. #SitelLife represents our commitment to our people -to YOU. It’s about coming exactly as you are. We empower everyone to live their truth, be themselves and use their voice -and we give them a platform to do so.
- WORK TOGETHER TO MAKE AN IMPACT. We strive to make the world a better place and empower others to do the same. We are mission-driven -and we leverage the power of our people to make a positive impact in the communities in which we live and work.
- GAIN STABILITY, EXPAND POSSIBILITIES. We celebrate successes and reward our people for the hard work they do every day. We offer benefits to keep you healthy and happy, such as paid time off and referral bonuses. Plus, fun perks like employee discounts.
- MAXIMIZE YOUR EXPERIENCE. We value open, honest and constructive conversation. We encourage you to speak up -and we listen when you do. Through MAX, our global community, we leverage our people’s innovative ideas, experiences and feedback to shape and drive the future of Sitel Group.
About Sitel Group®
As a global leader in end-to-end customer experience (CX) products and solutions, Sitel Group® partners with the world’s best-loved brands, from Fortune 500 companies to local startups, to build stronger relationships with their customers by creating meaningful connections that boost brand value.
With 100,000 people around the globe - working from home or from one of our CX hubs - we securely connect best-loved brands with their customers over 4.5 million times every day in 50+ languages. Whether digital or voice-based, our solutions deliver a competitive edge across all customer touchpoints. Our award-winning culture is built on 35+ years of industry-leading experience and commitment to improving the employee experience.
Come and work with us. :
- Managing the pool and identify needs according to the received requests
- Requesting references and checking the suitability of applicants before submitting their details to the operation
- Working towards and exceeding targets
To succeed in the role, you will need to have:
- Native or proficient Italian (mandatory)
- Native or proficient English (mandatory)
- Other European language will be a plus
- Familiarity with recruitment process methods (hiring profile, assessments, interviews, and ongoing follow up)
- Excellent communication skills
- Ability to plan, multi-task and manage time effectively
- Strong understanding of computer basics (Windows, Excel, Word, PowerPoint, Outlook, and Internet)
- Must hold EU citizenship or valid work permit for Portugal : Education and experience
- BS degree in education, human resources or relevant field
- Proven experience at least for the past year as an international recruiter
- Customer Support Industry experience will be a plus
Specific Requirements (when necessary)
- Availability to travel
- Out-of-hours support
Benefits. : What's in it for you? We give our people the tools and the freedom to learn, grow, have fun and be themselves.
- Competitive wages
- Paid professional training
- Employee discounts
- Private healthcare & dental insurance (after six months of employment)
- Growth opportunities through various development programs
- Fun and engaging company-wide initiatives, including our SitelFit wellness program
- Job stability
- Life-long skills and experience
- Excellent work culture
Join the #SitelLife : Our success lies in our diversity, and our differences are our strength. We are an equal opportunity company and we value and respect diversity. You choose where you want to go; we help you get there!
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