Claims Management Specialist French Speaker

Position Snapshot : Location: Linda-a-Velha, Lisbon, Portugal Company: Nestlé Business Services Lisbon (NBS Lisbon) Full-time Bachelor’s Degree French Speaker

Position Summary : For our NBS Lisbon Order to Cash (O2C) department, we are currently looking for a Claims Management Specialist. Reporting to Claims Management Lead Specialist, this professional will be responsible to analyze and solve claims and deductions raised by different stakeholders.

A day in the life of... :

• Reception, registering, assignment and categorization of all customer Claims and Deductions raised by customers and/or internally;
• Contribute to Continuous Improvements programs and standardization of processes across all markets in scope, whenever possible;
• Analyse and check KPIs on quality of services provided and present during Daily Operational Reviews (DOR’s);
• Participate in KPIs trends (SLAs), root cause analysis of mistakes/errors and problem solving.

What will make you successful :

• Degree in Business, Finance, Economics or similar preferred but not essential;
• Knowledge of basic Finance Terminology and notions required (Debit and credit Accounting rules);
• Intermediate English level;
• Good problem solving and analytical skills;
• Positive Thinking, willingness to learn and Team Player attitude required;
• Good Organization and Prioritization skills to be able to cope with a fast pace environment;
• Strong work ethic and Respectfulness required

NBSLisbonIsHiring

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