Customer Solutions Expert - Spanish

We believe it takes great people to create a great product. That’s why our team lives our company values, and we hire based on them, too. Since 2010, Pipedrive has been on a mission to support sales and marketing teams with easy-to-use, powerful tools that make everyday work faster and easier. Today, our cloud-based software is trusted by over 100,000 companies and used in 179 countries. We have grown from a five-person team to a truly international company of over 900 people, representing more than 50 nationalities, with ten offices distributed across Europe and the US. In 2020, Pipedrive received a majority investment from Vista Equity Partners, a global investment firm that invests exclusively in enterprise software, data and technology-enabled businesses, making Pipedrive the fifth unicorn from Estonia.

We’re looking for a Customer Solutions Expert, Spanish-speaking to support and help our amazing customers in our Lisbon office. In this role, you will get a chance to work with our awesome Support teams in clarifying all our customer's questions and queries. If you’re someone who loves to help and create an impact, we’d love to meet you!

Your new adventure :

• Work with support team members to answer customers’ questions with speed and a personal touch
• Assist customers via live chat and phone calls
• Collaborate with other teams like product management and engineering to understand the latest features
• Identify the causes of customers’ issues and offer solutions
• Help Pipedrive grow by turning our existing and new customers into loyal fans

Does this sound like you? :

• Experience working in a customer-facing role
• Excellent customer service skills - great listening, responsiveness, follow-through, further escalation, and such
• Some experience with software testing, root cause identification and issue documentation Basic understanding of relational databases. (But again, the most important thing is that you care)
• Ability to interact with other team members in Support as well as other functional areas including product management and engineering
• Fluency in two languages, Spanish (mandatory) and another language such as English or Portuguese
• Some knowledge of sales - leads, opportunities, deal tracking and reporting Experience with helpdesk tools like Freshdesk, Zendesk etc

Why Pipedrive? :

• A value-driven work environment where people come first
• A lively bunch of colleagues from over 50 different countries, with offices in Lisbon, Tallinn, Tartu, Prague, London, Dublin, New York, Florida, Riga, and Berlin
• A team serious about getting things done while not taking ourselves too seriously
• A world-class working environment full of the usual nice perks and some moreFreedom to execute your ideas with a passionate and motivated team supporting you
• Flexible working hours as long as you’re there for your team members
• Lots of room for personal and career development, with internal and external training opportunities
• Competitive salary including all the benefits you’d expect from a great employer (annual bonus system, health insurance, meal allowance, flexible benefits - you can choose whether to use the credit on parking, public transport card, technology, etc)

Pipedrive is an equal opportunity employer. We encourage diversity in the workplace regardless of age, gender, race, religion, disability, sexual orientation, gender identity, or veteran status.

We’re on the lookout for a Customer Solutions Expert - Spanish to support our amazing customers and to join our Support team in Lisbon.