.. systems (chat and email) and possibly phone Ensure low to medium-complexity customer issues are resolved using procedures Ensure high customer satisfaction and demonstrate empathy while solving customer concerns May perform root cause analysis and present findings Work on a line of business that has .. outros
Description Are you a travel enthusiast seeking an exciting job opportunity? As a customer service representative, you'll assist travelers in finding, planning, and booking their flights and/or hotels, ensuring a seamless and efficient travel experience! Customer service for Business travel in Portugal Our client is a B2B travel tech platform. It has allowed companies in more than 60 countries to update and optimize their corporate travel programs. They ensure the traveler's well-being and comfort, making business traveling smooth. Your day-to-day workDeal with all customer inquiries regarding product advice, payment, and shipping professionallyProvide inbound customer assistance to clients by phone and email (before, during, and after the purchase)Check online and offline ordering processesHelp with the creation and setting of user accountsComplaint managementBack office activities Requirements This is your new job in Portugal ifYou are proficient in Dutch and fluent in EnglishYou are happy to stay in sunny Lisbon for at least 12 monthsHigh Education or equivalent. Offer BenefitsThree-week paid training at the start of employment, focusing on customer relationship management techniquesCertification in GDS airline systems.Adequate remuneration including Christmas bonus, vacation bonus, and shift surchargeRelaxed working atmosphereExcellent networking opportunitiesPrivate Health InsuranceIn-house training courses to promote personal qualifications and career expectationsFree Language coursesTeam building and outdoor activities organized by the employeeAffordable lunch at the office canteen Full relocation package:AccommodationFlight ticketAirport transfer when you arriveOnce per year, you will get a flight ticket to visit your home country
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