Customer Advisor with German for a Travel Website

  • Lisboa
  • City Job Offers

Customer Advisor with German for a travel website in Lisbon : Are you passionate about traveling, and you are looking forward to starting your career in the hotel industry? Great! We are looking for German-speakers to provide high-quality customer support for an innovative travel agency based in Lisbon.

Your main responsibility is to assist German or English-speaking clients with their lodging queries. Empower your technical skills, gain privileged know-how of the digital travel market and enjoy the great weather in Lisbon!

About the Company : Work for an innovative travel agency and metasearch engine accessible via website and mobile app. This is the best online place to book last-minute lodging in the Americas, Europe and Australia.

Your Profile :

  • You are fluent in German.
  • You are proficient in English (C1).
  • You have some knowledge of social networks management.
  • You have great communication skills and you are empathetic.
  • You are able to work on a shift system (Monday to Sunday).
  • You are an EU resident, or you have a valid work permit.

**Previous experience in Customer Service is a plus, but not mandatory!

Your Responsibilities :

  • Provide support to customers about hotel queries, primarily through social media chat.
  • Help online clients with their booking, doubts, upgrades, and last minute requests.
  • Assist customers and hotel partners via phone regarding clients bookings and demands.
  • Perform other tasks related to the lodging activity, according to the needs of the project.

Benefits :

  • Competitive salary + Performance Bonus + Complexity Bonus.
  • Signing bonus(€3000).
  • Full-time position.
  • Permanent contract.
  • Meal allowance.
  • Intensive initial training (paid).
  • Full work from home inside Lisbon.
  • International atmosphere.
  • Intercompany mobility.
  • Health insurance.
  • Shared accommodation.
  • Flight reimbursement.

Play your part in a talented Customer Care team, interact with global travelers and enjoy a great lifestyle in Lisbon!