Customer Service Representative for Bol.com (Dutch market) in Lisbon

Customer Service Representative (Dutch market) for bol.com in Lisbon   We are looking for Dutch speakers to provide high-quality customer service for a webshop! If you are genuinely excited to help people, don't miss this chance to be part of a multicultural team.  About the Company: This webshop in the Netherlands offers general merchandising products in categories such as music, film, electronics, toys, jewelry, watches, baby products, gardening, and DIY. The store serves over 11 million active customers in the Netherlands and Belgium and offers over 23 million items.   The Profile: - Your first language is Dutch and you are fluent in English (spoken and written).  - You enjoy working with customers, and you have excellent communication skills. - You have an international mindset. - You have an excellent knowledge of the MS Office suite. - You have completed at least VMBO. - Experience in a contact center role is a plus. Your responsibilities: - Identify and resolve customers' needs. - Solve customer queries and concerns regarding the company’s products as well as deliveries, returns, and refunds.  - Use a multichannel approach to speak with customers (voice, email, social media). - Handle calls from customers who have ordered or bought product/s. - Offer support on queries regarding product availability. - Assist with clicks and collecting orders. - Ensures timely and efficient resolution of customers’ inquiries. ️ Benefits - Full-time position. - Long-term contract.  - Competitive salary. - Extra incentives. - Performance bonuses. - Real growth opportunities to progress in your career. - Receive a bonus for referring your friends. - Possibilities to grow inside the company. - Relocation Package for candidates coming from abroad. Work for a webshop market while exploring Lisbon and have the best time discovering new places and meeting new exciting people!    Lisbon is a great place to work and live: it’s a cosmopolitan and sustainable city, rich in culture, history, and diversity with new job offers.     Get this excellent opportunity to work for a leading multinational company.  Let us help you set up your new life in sunny Portugal!