Team Leader (Swedish)

David Kennedy Recruitment is working with a leading Outsourcing/BPO company that is looking to recruit Swedish speaking Team Leader for their Lisbon office.

Position: Team Leader

Location: Lisbon, Portugal

Employment type: Full-time

Remuneration: Base salary + bonuses.

DUTIES AND RESPONSIBILITIES :

• Supervise, monitor, and develop a team of Customer Advisors
• Closely monitor the SLAs and KPIs of the project
• Continuous improvement of the project KPIs by identifying performance gaps, analyzing root causes and develop strategies to improve results of the team
• Lead a team to success by creating an inspiring customer service environment focused on quality and achieving high-level performance
• Promote open communication culture
• Contribute to the company’s fast-paced growth.

REQUIREMENTS :

• Native/fluent in Swedish, both oral and written. Fluent in English (at least B2 level)
• At least on 1 year of previous experience in Team Management (mandatory)
• Computer literate with solid knowledge of Microsoft Office suite
• Excellent communication and leadership skills
• Ability to deliver training, conduct roleplays and provide feedback in 1-2-1 or group format
• Ability to prioritize workload for him/herself and subordinates
• Decision-making skills
• Resourceful and stress resilient personality that can adapt and remain calm in all situations
• Ability to work independently, while being team player at the same time
• For non-EU residents, it is mandatory to have a valid work permit.

BENEFITS :

• Excellent remuneration package based on experience, skills and performance
• Be part of a dynamic and creative team with positive and friendly atmosphere
• Guidance and tools to reach your full potential
• Meal and Transportation allowance
• Performance-based bonus
• Private Health Insurance with a dental care plan
• Relocation package: shared accommodation and flight reimbursement.