.. (chat and email) and possibly phone Ensure low to medium-complexity customer issues are resolved using procedures Ensure high customer satisfaction and demonstrate empathy while solving customer concerns May perform root cause analysis and present findings Work on a line of business that has low ambiguity .. outros
Microsoft Office 365, Betriebssysteme, Active Directory, 1st-Level-Support, Microsoft Azure, Client-Hardware, IT, Hardware, IT-Support As an owner-managed family business, we develop, produce and distribute cutting-edge surgical technology worldwide. Through our forward-looking corporate management, we drive medical progress and live by values such as trust, respect and openness. This is the basis of our success. For our location in Rangendingen, we are looking for an Information Technology Manager 1st Level Supporter IT (m/f/d) YOUR TASKS You support our national and international IT users with regard to the optimal use of IT clients (end devices) You are the contact person and problem solver for our employees on site and remotely as part of 1st level support You support IT users with hardware, operating systems, standard software applications (e.g. Office365, Adobe Acrobat) and company-specific applications You hand over new client hardware, instruct our employees and manage user and access data (Active Directory, Azure Active Directory) You live a pronounced customer orientation through appropriate communication and information, taking into account different communication channels YOUR QUALIFICATION You have successfully completed vocational training in the field of IT or have a comparable qualification You have already gained initial experience in IT support You have in-depth knowledge of the Microsoft product range as well as basic hardware knowledge Thanks to your strong customer focus, strong communication skills and solution orientation, you enjoy providing our employees with the best possible support for IT inquiries You have a good command of written and spoken English We offer you: Flexible working hours Induction program and needs-based training Family-friendly working environment Company health management Company pension scheme Secure job in a modern company You can find more benefits here. Have we piqued your interest? Then we look forward to receiving your detailed application, stating your salary expectations and earliest possible starting date. Please apply online via our career portal. Erbe Elektromedizin GmbH - Waldhörnlestraße 17 - 72072 Tübingen - Contact person: Alessia Baumgart 07071 755-0