.. support through ticket systems (chat and email) and possibly phone Ensure low to medium-complexity customer issues are resolved using procedures Ensure high customer satisfaction and demonstrate empathy while solving customer concerns May perform root cause analysis and present findings Work on a line .. outros
O Grupo Reditus, especialista em Tecnologia de Informação e Serviços de Outsourcing está a crescer a sua equipa.
Se procuras novos desafios e queres fazer parte desta equipa dinâmica, motivada e ambiciosa, junta-te a nós!
Proporcionamos desenvolvimento de competências, através de formação certificada e gestão de carreira nas várias áreas de atuação deste Grupo.
Estamos a recrutar Técnico de Helpdesk, para nosso cliente na área da Banca.
Perfil / Função Responsabilidades :
- 12ºano;
- Experiência superior a 3 anos no Setor Bancário;
- Garantir o Atendimento telefónico na 1ª linha de Suporte Técnico, num perÃodo das 8h à s 19h, todos os dias úteis e feriados não nacionais.
- Registar, acompanhar, resolver e/ou encaminhar os tickets na solução de ITSM (serviceNow) para equipas especializadas;
- Assegurar que os pedidos formulados pelos utilizadores são resolvidos e que estes validam a sua resolução, de acordo com os padrões adequados de nÃvel de serviço;
- Garantir a gestão de avarias e contactos com as empresas de assistência técnica;
- Disponibilidade para deslocações e estadias fora dos Serviços Centrais (limitado à zona da Grande Lisboa);
- DomÃnio da LÃngua Inglesa (oral e escrito);
- Conhecimentos de utilização de sistemas de informação Windows e As400
O que oferecemos?
- Contrato de Trabalho+ Prémio+ Sub. Refeição
- Integração num projeto com possibilidades de progressão.
Tipo de oferta : PerÃodo Integral
Horário de trabalho:
- Turno de 8 horas
Experiência :
- Help desk: 1 ano (preferencial)
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