.. virtual customer support through ticket systems (chat and email) and possibly phone Ensure low to medium-complexity customer issues are resolved using procedures Ensure high customer satisfaction and demonstrate empathy while solving customer concerns May perform root cause analysis and present findings .. outros
Função : Linha informativa de horários e informações gerais da CP - Comboios de Portugal; Apoio na venda online de bilhetes e reclamações.
Horário de trabalho :
- Full Time - disponibilidade entre as 07h00 e as 23h00, com duas folgas em dias úteis.
- Part Time - disponibilidade entre as 07h00 e as 23h00, com duas folgas em dias úteis.
Perfil pretendido :
- Habilitações literárias mÃnimas ao nÃvel do 11.º ano;
- Bons conhecimentos de informática na ótica do utilizador;
- Facilidade de comunicação, oral e escrita;
- Autonomia, dinamismo e espÃrito de equipa;
- Motivação e responsabilidade;
- Gosto pelo contacto com o Cliente;
- Experiência anterior em funções de atendimento telefónico (preferencial);
- DomÃnio da LÃngua Inglesa.
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