.. possibly phone Ensure low to medium-complexity customer issues are resolved using procedures Ensure high customer satisfaction and demonstrate empathy while solving customer concerns May perform root cause analysis and present findings Work on a line of business that has low ambiguity, is stable, with .. outros
Job Description AgileEngine is a top-ranking provider of software solutions to Fortune 500, Global 500, and Future 50 companies. Listed on Inc. 5000 among the fastest-growing US companies, we are always open to talented software, UX, and data experts in the Americas, Europe, and Asia. If you like a challenging environment where you’re working with the best and are encouraged to learn and experiment daily, there’s no better place — guaranteed! :) What you will do Automating tasks that are currently executed manually; Automate and maintain the provisioning of temporary and permanent test environments; Install/configure 3rd party software products on both Windows and UNIX/Linux; Secure and configure provisioned systems to integrate into automated testing environments; Architect a scalable software delivery pipeline (CI/CD) for SaaS genomics software and the processes, people, tooling, and infrastructure to support it; Grow and maintain the testing network and environments; Maintain our internal test suite and make performance enhancements and bug fixes; Write and maintain documentation including compatibility matrix of 3rd party vendor software; Resolve recurring environmental/bug issues and work with IT/3rd party vendors to remediate them; Ensuring all internal documentation is up to date; Work with IT to schedule routine updates in all test environments; Renew & Update system and application certificates used for authentication and trust between systems; Ensure all test environment system(s) are available and ready for the release team to use during preparations for product release testing; Maintenance and development of deployment code; Researching new technologies and proactively improving the technology stack; Collaborate with colleagues to provide the highest quality of support and assistance to internal and external stakeholders; Work with a modern and evolving technology stack, demonstrating openness for further development and a proactive mentality; Work using an Agile/Lean “Kanban” process. Must haves Proficient in working/managing Jira and Bitbucket; Proficient with Atlassian suite of products and Bitbucket Pipelines; Proficient in Windows & Linux administration and security; Proficient in basic IT skills like networking, firewalls, and network security for Windows & Linux; Proficient in PowerShell and/or Linux Shell scripting; Proficient in at least one of the following skills: Using containerized systems (i.e. Docker); Amazon Web Services (AWS) EC2, Cloud Formation, S3, IAM, RDS; Microsoft Azure Compute, Databases, Networking, Storage; Working Knowledge of Java/Python programming; Monitoring solutions. Nice to haves Proficient in AWS EKS, ECS, and ECR; Working Knowledge in other Cloud Technologies (Azure, GCP, OCI) is a plus; Proficient in infrastructure as code; Proficient in using Web Technologies APIs (REST and SOAP); Proficient in Database Administration (PostgreSQL/Oracle/MS SQL); Working Knowledge in IT automation/orchestration tools (Ansible/Chef); Working Knowledge of Solaris, VMS or AIX; Basic Understanding of .Net. The benefits of joining us Professional growth Accelerate your professional journey with mentorship, TechTalks, and personalized growth roadmaps. Competitive compensation We match your ever-growing skills, talent, and contributions with competitive USD-based compensation and budgets for education, fitness, and team activities. A selection of exciting projects Join projects with modern solutions development and top-tier clients that include Fortune 500 enterprises and leading product brands. Flextime Tailor your schedule for an optimal work-life balance, by having the options of working from home and going to the office – whatever makes you the happiest and most productive. Requirements Proficient in working/managing Jira and Bitbucket; Proficient with Atlassian suite of products and Bitbucket Pipelines; Proficient in Windows & Linux administration and security; Proficient in basic IT skills like networking, firewalls, and network security for Windows & Linux; Proficient in PowerShell and/or Linux Shell scripting; Proficient in at least one of the following skills: Using containerized systems (i.e. Docker); Amazon Web Services (AWS) EC2, Cloud Formation, S3, IAM, RDS; Microsoft Azure Compute, Databases, Networking, Storage; Working Knowledge of Java/Python programming; Monitoring solutions.