.. to tickets submitted virtually by customers and offering in-person customer support! What You Will Do Provide high-quality virtual customer support through ticket systems (chat and email) and possibly phone Ensure low to medium-complexity customer issues are resolved using procedures Ensure high customer .. outros
Are you an Analytics Consultant ? Do you have the potential to lead teams ? If you identify with the BI and Big Data area, this opportunity could be the ideal step for your career! Our client is a company that works with international clients and has innovative projects that will allow you to enrich yourself professionally. In this company, you will be able to develop your skills as an Analytics Consultant, helping clients understand and analyze their data and you will have the opportunity to assume a team leader position. What will you find? Team spirit: You will be part of a team that will support and willing to help and will transmit a lot of knowledge about the business, projects, and tools you will use. In addition, this company creates moments of relaxation outside work, which will allow you to strengthen your friendship with the team. There are team buildings 3 times a year and extra activities. Flexibility: You will have the opportunity to have a balance between personal and professional life, due to the hybrid work where you will only go to the office once a week. You will be able to set your own schedule and manage your time. Evolution and training: You will interact with different types of customers and adapt to each type of context, which will allow you to enrich your experience. In each project, youll work with several different tools to increase your skills. You will have a fully customized career plan and, every 6 months, there is the opportunity to talk to the manager, share feedback and new challenges and, when adequate there will be a salary review. Innovation: You will be in contact with several technologies and work on international and innovative projects with recognized clients in the market. You will also be trained to work with these innovative technologies. Other benefits… Permanent contract, with the purpose that the person has a prolonged experience in the company. Competitive salary based on education and experience. What will be your mission? You will implement projects to maintain the companys philosophy (requirements and developments gathering, functional and technical design, implementation of error control processes and data quality, environment optimization, data modeling). You will build and maintain positive relationships with the clients team at all levels. You will develop projects with DWH, ETL and SQL. Youll leverage the tools in the BI product stack to create compelling data visualizations and dashboards (customized). You will be updated on the latest technological trends in Analytics. What will make you triumph in this position? Have a Bachelor or master’s in Computer Science, Information Management, Mathematics, Engineering or Statistics. Have 6/7 years’ experience in the field of Analytics, ideally in service/consulting companies (project delivery mindset). Have a solid experience in frontend (Power BI) and good knowledge in backend (ETL, DW, etc.) Have experience or potential to be a team leader. Strong customer orientation, good communication and interpersonal skills, autonomy and responsibility. Speak English fluently to communicate with customers. At Psicotec , we ensure a close relationship and continuous communication with candidates and clients. You can feel free to ask any questions! You will always have someone on this side to support you at any stage of the process. We are waiting for you and willing to give you more information about this amazing opportunity! Apply now!