.. Provide high-quality virtual customer support through ticket systems (chat and email) and possibly phone Ensure low to medium-complexity customer issues are resolved using procedures Ensure high customer satisfaction and demonstrate empathy while solving customer concerns May perform root cause analysis .. outros
Are you a Support Analyst ? Become a Rhino join the #crash
We are META , more than a company a TEAM that will shake your idea about tech recruitment. Based in Évora but acting mainly in a remote way, we work with national and international partners in several areas with offices across the country .
We are a disruptive company always ‘charging down’ for big opportunities for the best professionals, through a Human 2 Human approach, we are straight to the point, always focus on transparency , making sure the well-being of our Rhinos and their professional development .
META provides you :
- A welcome kit
- Career progression
- Health insurance
- Netflix and Spotify accounts
- Coverflex
- Protocols and special discounts
We are looking for a Rhino that will
- Act as a Support Analyst Core WareHouse;
- Monitor the user journey of the team products;
- Support the business and technical team, focusing on Supply Chain Area;
- A good English level, both written and spoken (B2);
- Be able to perform on-call prevention;
- Be able to work on schedule from 15h to 00h.
And will be skilled in
- One scripting language (Python, Bash, Perl, Shell or other);
- Microservices;
- Cloud (AWS);
- ELK, Prometheus and Grafana;
- Jira, Confluence or GitLab.
**Join the crash! In a world of unicorns be a Rhino
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