.. high-quality virtual customer support through ticket systems (chat and email) and possibly phone Ensure low to medium-complexity customer issues are resolved using procedures Ensure high customer satisfaction and demonstrate empathy while solving customer concerns May perform root cause analysis and .. outros
Are you passionate about cars? Do you speak German and are you looking for a remote job in Portugal? We have THE job for you!
German-speaking Customer Advisor : We are looking for German speakers to provide high-quality customer service for a leading high-end car brand in Europe.
About the Company
It is a global leader in car high-end design and manufacturing brands.
Your Profile
- German proficiency mandatory and fluent English
- Customer-oriented and a results-driven approach
- Strong communication, problem-solving, and active listening skills
- Ability to multitask, prioritize, and thrive in a fast-paced and target-driven environment
- Passionate about the automotive industry is a plus but not mandatory
✨ Your responsibilities :
- General inquiries on car documentation ( e.g service history)
- Book appointments with a Dealerships and Recall
- Details on dealerships
- Warranty coverage
- Breakdown assistance on location (technician sent to location)
- Recovery assistance (vehicle transported to the dealership)
- Car app utilization, questions, and troubleshooting
❤️ Benefits
- Full-time position
- Temporary, renewable working contract
- Extra incentives and over-achievement bonus
- Real growth opportunities to advance in your career
- Relocation Package (Includes flight reimbursement and optional accommodation)
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