Customer Service for a Financial Service Provider

  • Lisboa
  • City Job Offers

If you have passion for the exciting financial world, this is your chance to enter the market, working for a leading provider #wearehiring We offer you a great position with international environment and career progression in sunny Lisbon.

German-speaking Customer Representative : The company : Welcome to one of the largest financial service providers in the world. Headquartered in New York City, it is a leading supplier of card solutions and card programs.

The role : You will offer assistance, answers and information to clients in your language. As a German-speaking Customer Advisor, you will be responsible for customer questions, supporting the Card Solutions division with telephone and written advice in our contact center in Lisbon.

Your opportunity

Be part of the largest financial company in Europe. We want to inspire your passion for meeting people with this job offer to join a multicultural team in sunny Lisbon. Work for one of the most popular brands with true international career opportunities.

This is your new job in Lisbon if

  • You have excellent communication skills in German and you are fluent in English (spoken and written)
  • You enjoy dealing with people, and you have excellent communication skills
  • You have an international mindset, and you are happy to relocate to sunny Portugal

**Experience in a contact center role is a plus!

Your day to day at work :

  • Edit questions about the account, username or password
  • Clarify questions about financial overview and postings
  • Provide information on various Card Solutions products
  • Assist on the Mobile app
  • Process reports on lost or stolen cards

Keywords to success :

  • People-oriented
  • Problem solver
  • Team player
  • Professional manner

Benefits :

  • 3 weeks paid training at the beginning of the employment (focus in software systems for electronic data processing, customer management and practical insights into company products and services)
  • Competitive salary+bonus
  • Add Holiday and Christmas bonuses
  • Renewable contract, with an initial duration of 12 months
  • Permanent contract after 24 months
  • Private health insurance from the signature of the employment contract
  • Relocation Program (for international #cityjobbers) include: airport pickup and administrative support for your integration in Portugal, subsequent reimbursement of flight costs, free annual flight home and accommodation in a room in a company apartment in Lisbon
  • Free Portuguese courses and more
  • Your office is in a nice central area, near the river

Take this opportunity and be part of the success of a prestigious financial brand. True opportunities are waiting for #cityjobbers willing to make a move to a dynamic, young and multicultural team in Lisbon.