.. solving customer concerns May perform root cause analysis and present findings Work on a line of business that has low ambiguity, is stable, with well-documented procedures Basic Qualifications At least 6 months of experience in retail, hospitality, or customer service in person or contact center environment .. outros
Responsibilities :
- Install/Configure and maintain hardware and software systems (desktops, laptops, printers, access control devices and other IT peripherals.)
- Troubleshoot hardware, software, and network issues, and provide technical support to end-users.
- Assist senior IT administrators in maintaining and monitoring network infrastructure (switches, firewalls, access points, etc.)
- Monitor system performance and resource utilization and identify areas for improvement.
- Provide IT training and support to end-users.
- Assist in implementing IT policies and procedures.
- Maintain inventory of IT equipment and software licenses.
Qualifications : 1 year of experience in IT administration
Education :
- Diploma bachelor’s in computer science, Information Technology, or related field.
Travelling :
- No travelling requirements
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