.. Will Do Provide high-quality virtual customer support through ticket systems (chat and email) and possibly phone Ensure low to medium-complexity customer issues are resolved using procedures Ensure high customer satisfaction and demonstrate empathy while solving customer concerns May perform root cause .. outros
Who You'll Work With :
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You will be part of our Global Administrationteam. This team is passionate about delivering exceptional administrative, organizational, and logístical support. They enable our colleagues and our firm to operate efficiently and fulfill its purpose to help create positive, enduring change in the world.- Based in our McKinsey Global Services office in Lisbonyou will work with consultants, function leaders, external vendors, peer assistants, and other colleagues across the globe on tasks with international reach. You will support managers and partners who are based in other offices than yours and collaborate with your team of assistants onsite in Lisbon, working in a hybrid model. What You'll Do :
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You’ll build meaningful, collaborative relationships with your teammates and the colleagues who depend on your administrative support.- See a day in the life of our executive assistants.
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As a people-first firm, we offer a competitive salary, plus an exceptional benefits package that includes:
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Private medical insurance at no cost covering medical, dental, vision, and mental healthcare
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Food card with daily allowance
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Fully paid sick days (when documented)
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Mental health support
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Various wellbeing, connectivity, and volunteering initiatives
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Extensive professional development, coaching, and mentorship opportunities
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Diverse, equitable, and inclusive environment with office
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and firm-wide initiatives and communities (charities, sports teams, LGBTQ+, and more)
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Office in a convenient location with many public transport options and attractive surrounding areas
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And more
Position requires a 50/50 hybrid work setup - split evenly between remote and in-office presence.
Qualifications :
- Ability to communicate effectively, both verbally and in writing, in English and Greek (C1 level - CEFR or equivalent)
- Excellent administrative, organizational, and problem-solving skills
- Ability to work effectively in a fast-paced, deadline-driven environment (including prioritization skills, flexibility toward change, sense of urgency, and dealing with ambiguity)
- Strong attention to detail, can-do attitude, and ownership mindset
- Outstanding customer orientation and ability to professionally handle confidential and/or sensitive information
- Eagerness to learn, collaborate, and share knowledge and experiences across regions and teams
- Ability to establish and strengthen relationships with colleagues, clients, and external vendors across the globe