Technical Support Advisor - Finnish or Danish

Duties and Responsibilities :

• Go beyond the customer’s service expectations so they will remember and share their great experience.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution.
• Respond to customer queries in a timely and efficient manner.
• Keep records of customer interactions, comments, and complaints, and in line with internal procedures.
• Communicate with customers using various channels.
• Collaborate with other specialists to solve or properly close help tickets.
• Maintain and update all job-related administrative forms.
• Able to identify when the issue should be re-assigned to another department or more senior representative.
• Listen to the customer’s unique situation and acknowledge their needs.
• Ensure customer satisfaction and provide professional customer support.

Targeted Qualifications :

• Excellent written and verbal communication skills.
• .
• Keep up with the latest Search Engine and tech-related trends.
• Ability to work independently, while being a team player at the same time.
• A resourceful and stress-resilient personality that can adapt and remain calm in all situations
• Possess excellent writing and verbal communication skills to simplify technical language for non-technical users
• Ability to meet tight deadlines with minimum supervision and in a timely manner
• Treat all data and personal information with the utmost confidentiality
• Customer-oriented role experience will be considered an advantage.
• Experience in Technical Troubleshooting is preferable.

Interpersonal Skills :

• Self-assured , Feel very confident and positive about yourself and your abilities.

• Resilient , Able to work to tight deadlines and within constraints

• Strong negotiation skills, planning, and analytical thinking

• Communicative , Speak and/or write well and get your ideas across to others easily.

• Interpreter , Look at things and make sense of them, figure out what is needed and how to fulfill it.

• Analytical , Break a problem down to see what is really going on.

• Confident , Pleasant, Energetic, Helpful, and Trustworthy, presenting to large groups and facilitating workshops.

• Efficient , Perform tasks in the fastest and simplest ways that they can be done.

• Flexible, Can carry out many different responsibilities, sometimes with very little advanced notice.

• Handle Complaints , Deal effectively with obstacles/complaints.

• Punctual , Always on time for things.

• Precise , Make sure that things are done accurately, correctly, and exactly.

• Resourceful , Think of new and different ways to do things when there are no obvious solutions.

• Creative , Use your imagination to come up with new ideas or to solve problems.

• Positive, proactive , punctual, and enthusiastic.

• A solutions-focussed :

• Comfort with a fast-paced , dynamic environment.

• Compelling relationship-building capabilities. :

• Trustworthy , supportive, and creditable.

• Fast thinker and open to change.

• Attention to detail, critical thinker and problem-solver.

Offer & Benefits :

• Attractive Salary “ ”
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• private health insurance.
• An interesting and dynamic work environment in a multinational company.

How To Apply : If you are interested in the job and you meet the above criteria you need to: Please take into consideration that due to the large volume of applicants, we will only contact the shortlisted ones

**“I hereby consent to the processing of my personal data for the purpose of current and future recruitment processes through “Spot On Sp. z o.o.” and its clients and partners, pursuant to the Act of 29 August 1997 on the protection of personal data (Journal of Laws of 2002, No. 101, item 926, as amended).”