Team Leader (French)

David Kennedy Recruitment is working with a leading Outsourcing/BPO company that is looking to recruit French speaking Team Leader for their Lisbon office.

Position: Team Leader

Location: Lisbon, Portugal

Employment type: Full-time

Remuneration: Base salary + bonuses.

DUTIES AND RESPONSIBILITIES :

• Supervise, monitor, and develop a team of Customer Advisors
• Closely monitor the SLAs and KPIs of the project
• Continuous improvement of the project KPIs by identifying performance gaps, analyzing root causes and develop strategies to improve results of the team
• Lead a team to success by creating an inspiring customer service environment focused on quality and achieving high-level performance
• Promote open communication culture
• Contribute to the company’s fast-paced growth.

REQUIREMENTS :

• Native/fluent in French, both oral and written. Fluent in English (at least B2 level)

• At least on 1 year of previous experience in Team Management (mandatory)

• Computer literate with solid knowledge of Microsoft Office suite

• Excellent communication and leadership skills

• Ability to deliver training, conduct roleplays and provide feedback in 1-2-1 or group format

• Ability to prioritize workload for him/herself and subordinates

• Decision-making skills

• Resourceful and stress resilient personality that can adapt and remain calm in all situations

• Ability to work independently, while being team player at the same time

• For non-EU residents, it is mandatory to have a valid work permit. BENEFITS :

• Excellent remuneration package based on experience, skills and performance

• Be part of a dynamic and creative team with positive and friendly atmosphere

• Guidance and tools to reach your full potential

• Meal and Transportation allowance

• Performance-based bonus

• Private Health Insurance with a dental care plan

• Relocation package: shared accommodation and flight reimbursement.