.. Support Representatives, Managers, and many other important roles to support business needs and continued growth. Employees in the customer operations teams are responding to tickets submitted virtually by customers and offering in-person customer support! What You Will Do Provide high-quality virtual .. outros
Job DescriptionYour contribution to something big: Respond to all calls, emails, and common requests for technical 1st level supportAnalyse technical problems (root cause analysis) with cars and/or, light goods vehicles (LGV) and/or, heavy goods vehicles (HGV) of all brands and provide technical assistance to customers by all existing communication channels.1st level resolution rate: 50% after 6 months, 70% after 12 monthsFollow defined work instructions and escalation processes for all possible types of incidents.Track all incidents in our internal incident management system.Maintain communication with other Bosch sites, departments, and colleagues who are engaged into the support processes.Input for FAQ and knowledge database.Establish good relationships with colleagues and customers in order to achieve a correct flow of information.Willingness to work in the office and/or remote according to business needs.QualificationsWhat distinguishes you:Education: Completed vocational education as a master mechanic, automotive mechatronics technician (mechanics and/or electronics), automotive service technician or country equivalent certificateExperience and know-how: Minimum 1-3 years of experience working in workshops with cars and/or LGV/HGV.Languages:Norwegian oral and written communication skills level C1 (minimum) required and English oral and written communication skills level B2 (minimum) required. Other additional European languages are a plus.A team player who is 100% service and solutions focusedMethodical troubleshooting skills requiredBasic knowledge of IT systems would be an advantageProfessional experience in a customer facing position would be an advantageSoft skills required: Customer orientation, professional communication, able to work well in difficult situations.Additional InformationWhat we offer you: Challenges in an international environment | career opportunities in one of the best companies in the world | flexible hours | medical services | discounts for employees | sports and health related activities | canteen | good access to public transports | space for creativity.Success stories don´t just happen. They are made...Make it happen! We are looking forward to your application!