.. Provide high-quality virtual customer support through ticket systems (chat and email) and possibly phone Ensure low to medium-complexity customer issues are resolved using procedures Ensure high customer satisfaction and demonstrate empathy while solving customer concerns May perform root cause analysis .. outros
Job Description Reporting directly to the Collections agent, you will perform several accounting and treasury tasks to the subsidiaries working with SSC Portugal.Benefits: Work contract with Kelly Services;Attractive salary, plus meal allowance, life Insurance;Integration in a company operating in the international market; Workplace: Miraflores, Algés; after the training period fully in the office, a hybrid working model will start.Work schedule: from 08:30 am until 05:30 pm, from Monday to Friday. Responsibilities: Manage client portfolio in a multinational environment;Ensure payment deadlines;Receiving customer complaints and forwarding them to the respective subsidiaries;Obtaining missing accounting information from clients - telephone and email;Arguing and imposing the position of subsidiaries with diplomacy, and complying with good manners;Properly record all complaints received either by phone or email;Follow-up on customer accounts;Identify solutions to the problems presented;Establish a network of internal (SSC and Subsidiary) and external contacts (Customers). Profile: Fluency on Excel (advanced excel) and SAP;Language: French mandatory (Minimum: C1), English nice to have;Experience in cash-collection position (experience within a shared service environment would be a plus);Good knowledge in finance;At least 4 years’ experience in similar position. Our client is an international company located in Miraflores that is a worldwide expert in supply chain solutions and the European leader in automotive logistics with 70 years of expertise. They are present in 47 countries and deliver transport and services to more than 300 destinations.Grab this amazing job opportunity by sending us your up-to-date CV! A Kelly Services atua na qualidade de Agência de Emprego, em relação à presente oferta. Informamos que se optar por se candidatar, as suas informações serão tratadas de acordo com a . _______ Kelly Services acts as an Employment Agency in relation to this offer. Please be advised that if you choose to apply, your information will be treated in accordance with the .