.. high customer satisfaction and demonstrate empathy while solving customer concerns May perform root cause analysis and present findings Work on a line of business that has low ambiguity, is stable, with well-documented procedures Basic Qualifications At least 6 months of experience in retail, hospitality .. outros
Tasks
Your responsibilities and impact working as a Video Content Analyst will be:
- Reviewing content (videos, image, text, and audio) in accordance with policies
- Classifying the typology of the content (videos, image, text and audio) in accordance with the processes and policies
- Responding to customer inquiries regarding Trust & Safety actions, such as abuse reports and enforcement appeals
- Ensuring user and brand safety
- Disclaimer: Please note that these tasks involve extensive exposure to sensitive content, including but not limited to vulgar content, violence, pornography and fake news.
Requirements : Skills, qualifications and interests you need to succeed in this role:
- A native level of Romanian and a good level of English
- Keeping up to date with Social Media trends
- Politically fit
- Being motivated and committed to your work
- Excitement about intercultural communication and the expatriate lifestyle
- Living in or willing to relocate to Lisbon for an international career and life experience
- Having a valid Portuguese work permit (required)
Benefits : What's in it for you?
- Pleasant and inspiring working atmosphere
- Opportunity to be part of a rapidly expanding global organization with irreproachable reputation
- Professional development and clear career path
- Training & development opportunities
- Competitive salary & relocation allowance and assistance*
- Free fruit, coffee, tea and water and a lot more!
Your Future Company : Working in the sunny Lisbon at one of the world's leading professional services company operating in the technological and digital field. Your prospective new employer is a diverse community of more than 300.000 people working together. The team is caring and supportive and believe in continuous improvement to take their careers to new places. On the top of that, it's a diverse environment seeking the highest level of equality.
Is this not the right fit for you? Feel free to check our other opportunities in Customer Service in Lisbon or send us your CV to be considered for other projects or future opportunities.