.. issues are resolved using procedures Ensure high customer satisfaction and demonstrate empathy while solving customer concerns May perform root cause analysis and present findings Work on a line of business that has low ambiguity, is stable, with well-documented procedures Basic Qualifications At least .. outros
Come and work with us. Do you want to work with one of the world’s leading airlines? Are you Italian native or fluent with strong English communication skills? Looking to make your career in a multicultural environment in the sunny and happy Lisbon? So we have the perfect opportunity for you! Our client is an International flying company where flying means a true pleasure. As a customer service specialist in this project, your daily responsibilities will include: Provide assistance to an international flying company that supports airlines all over the world Being part of a team specialized in offering support through written and phone communication Adapt easily to different scenarios and constant updates like aviation demands nowadays Meet and exceed our service quality goals, compliance regulations and productivity targets Create amazing experience that people value and we are proud of Be responsible to follow the direction of management and provide feedback To succeed in the role, you will need to have: Native or proficient level of Italian (C2) Advanced level of English (at least C1) both verbal and written Ability to adapt to a challenging software system. Good communications skills and argumentation, create empathy from the first moment, being able to turn a negative situation into a positive situation Analytical and problem solving skills with strong attention to detail Desire to learn and advance, be a curious investigator and problem solver High-speed internet access and appropriate conditions for remote work Must hold EU citizenship or valid work permit for Portugal Be a local candidate or willing to relocate to sunny Lisbon, Portugal Benefits. Signing bonus Relocation package Competitive wages Paid professional training Employee discounts Private healthcare & dental insurance (after six months of employment) Growth opportunities through various development programs Fun and engaging company-wide initiatives, including our EverBetter wellness program Job stability Life-long skills and experience Excellent work culture Go further with Foundever™ We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career.