.. virtual customer support through ticket systems (chat and email) and possibly phone Ensure low to medium-complexity customer issues are resolved using procedures Ensure high customer satisfaction and demonstrate empathy while solving customer concerns May perform root cause analysis and present findings .. outros
Job Description Desafio: Atualmente, encontramo-nos a recrutar um(a) Luxury Store Manage r para no setor premium. Procuramos um profissional com experiência em atendimento personalizado no segmento de luxo, para se juntar a uma marca que se destaca pela excelência dos seus produtos e serviços. A marca estabelece parcerias com reconhecidas marcas a nível mundial, abrangendo diversos segmentos, desde alta relojoaria até à gama média, incluindo marcas de moda, desportivas e clássicas. O que esperamos de ti? Procuramos um profissional com total orientação para o cliente e para os resultados. Quais serão as tuas principais responsabilidades? -Gerir o plano de atividade da loja; -Gestão da equipa: supervisão, implementação de formação, motivação; -Garantir a produtividade e os objetivos da tua loja consoante os KPI’s; -Controlo de stock e inventário; -Gestão de todo o espaço de loja e funções inerentes; -Gestão de eventos. O que valorizamos? -Formação ao nível do ensino superior é uma mais-valia; -Experiência em funções similares em marcas que privilegiam o atendimento personalizado ao cliente - fator eliminatório -Experiência em análise de KPIS e gestão de equipa é fundamental; - Capacidade de liderança e organização; -Conhecimentos de Inglês (outras línguas serão valorizadas); -Disponibilidade para trabalhar num dos seguintes locais: Colombo, Amoreiras, Vasco da Gama, Alegro Alfragide. -Disponibilidade para trabalhar com turnos e folgas rotativas; O que oferecemos? -Vencimento base + Subsídio de alimentação + Subsídio de turno + prémios; -Comissões associadas a objetivos individuais. Se reúnes os requisitos definidos e os teus objetivos se enquadram com esta oportunidade, envia-nos o teu CV!
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