.. customer support through ticket systems (chat and email) and possibly phone Ensure low to medium-complexity customer issues are resolved using procedures Ensure high customer satisfaction and demonstrate empathy while solving customer concerns May perform root cause analysis and present findings Work .. outros
The most trusted digital enabler team.blue is a leading digital enabler for companies and entrepreneurs. It serves over 2.5 million customers in Europe and has almost 2000 experts to support them. Its goal is to shape technology and to empower businesses with innovative digital services. Click here to read more about team.blue Company Overview We are a leading European online business services provider, dedicated to offering cutting-edge solutions to our diverse client base. With a strong focus on innovation and customer satisfaction, we are committed to expanding our product offerings and enhancing our market presence. Position Overview We are building a new Excellence Center in Lisbon (Portugal) to support our recent acquired (SaaS) companies and future acquisitions. The Excellence Center in Lisbon will support HR, Finance and other functions. The company is currently implementing a new ERP tool (NetSuite) and reviewing the current processes to improve and automate our Finance operations. We are seeking an AP Manager to build a solid team to support the Purchase to Pay process of our newly acquired companies. The ideal candidate will have strong background in the purchase to pay process, ideally in an Excellence Center or Shared Service Center setup. The ideal candidate has the experience to be able to work hands-on, contribute to the setup of new Center as well is highly motivated to contribute to Continues Process Improvements. Key Responsibilities: Key contributor in the setup of the Finance Excellence Center. Supervise and mentor AP accounting staff, provide guidance, training and performance feedback. Process vendor invoices in accordance with company policies and procedures. Code and check coding from automation tool with appropriate general ledger account and cost centers/departments etc. Prepare and check payment batches. Reconcile vendor statements and resolve discrepancies in a timely manner. Communicate with vendor, internal purchasers regarding invoices and payment inquiries. Assist with month-end closing activities, including accruals and reconciliations. Maintain accurate and organised accounts payable records and files. Support group and local audit with standardised reports and on ad-hoc basis Assist with special projects and process improvement projects as needed. Qualifications: Bachelor's degree in Business Administration, Finance, Accounting or other related Up to 7 year experience in Accounting and Reporting Proven experience in managing a team of minimal 10 FTE Relevant experience and track record in an international Finance environment/Share Service Center setup. Understanding of applicable European GAAP and IFRS Fluency in English and valued other European Language Ability to thrive in a fast-paced and dynamic environment, with a proactive and entrepreneurial mindset. " Come as you are " Everyone is welcome here. Diversity & Inclusion are at our core. Far above any technical competence, we value respect, openness, and trusted collaboration. We do not tolerate intolerance.