Demand Capture Junior Specialist German Speaker

Position Snapshot Location: Linda-a-Velha, Lisbon, Portugal Company: Nestlé Business Services Lisbon (NBS Lisbon) Full-time Fluent in German

Position Summary Nestlé Global Business Services is looking for extraordinary people to join our world-class team. Nestlé Business Services is at the heart of the Group. We provide different services to enable Nestlé to engage with millions of consumers worldwide. We are a multicultural and diverse team of professionals. We are passionate about driving continuous improvement of processes with colleagues across the world. We care about delivering high quality services to support business agility and digital innovation.

A day in the life of... For our Nestlé Business Services Lisbon Order to Cash (O2C) department, we are currently looking for a Demand Capture Junior Specialist. Reporting to Demand Capture Lead Specialist, this professional will be responsible to capture orders from customers.

• Ensuring Demand is captured within Global and/or Market SLA's, through both manual and electronic order methods;
• Liaise with Centre of Competence and Reference / Master Data to resolve exceptions/failures for electronic and digitalized demand capture within the time period of defined service level agreement;
• Perform periodic activity relevant review´s with stream Lead Contribute to Continuous Improvements programs and standardization of processes across all markets in scope, whenever possible;
• Analyse and check KPIs on quality of services provided and present during Daily Operational Reviews (DOR’s);
• Participate in KPIs trends (SLAs), root cause analysis of mistakes/errors and problem solving.

What will make you successful

• Positive Thinking, willingness to learn and Team Player attitude required;
• Good problem solving, attention to details and analytical skills;
• Good Organization and Prioritization skills to be able to cope with a fast pace environment;
• Strong work ethic and Respectfulness required;
• Intermediate English level;
• Degree in Business, Finance, Economics or similar preferred, but not essential;
• Previous experience in Customer Service is a plus.