.. issues are resolved using procedures Ensure high customer satisfaction and demonstrate empathy while solving customer concerns May perform root cause analysis and present findings Work on a line of business that has low ambiguity, is stable, with well-documented procedures Basic Qualifications At least .. outros
Description Ready to move to a city known for its café culture and have a passion for content moderation and social media? Would you be available to start working on the 13th of May in sunny Lisbon? Then continue reading!Your responsibilities and impact working as a Content Moderator:Validating all written content for a social media platform, confirming its accuracy and qualityBeing part of a team that makes the world’s information more accessible and usefulBecoming an expert in advertisement content and giving the best advice to confirm its accuracy and qualityFollowing the policies and guidelines given to ensure safety and legal compliance of the content uploaded to the platform Requirements Skills, qualifications and interests you need to succeed in this role:A native level of Italian and at least a C1 level of EnglishAvailability to start working on 13th of May in LisbonPassion for content moderation in social mediaKnowledge of the value and impact that a good customer experience can createBeing an attentive listener, comfortable and skillful at communicating with peopleBeing energetic, innovative and working proactively at a fast paceExcitement about intercultural communication and commitment to a longer stay in Portugal Living in or willing to relocate to Lisbon for an international career and life experienceHaving a valid Portuguese work permit or a nationality that allows you to work in an EU-country Offer What is in it for you? Type of contract: Unfixed term contract, 30 days probation periodWorking hours: full time (40h/week), shifts 24/7 Monday to SundaySalary conditions: 1050 € gross/month + performance bonus 120 € from 4th full monthMeal vouchersIncluded in health insurance plan after 6 months of contractHelp with acquiring the NIF and SSNIf you are relocating to Portugal, a relocation package of 360 euros per month for the first three months can be appliedPaid professional trainingFun and engaging company-wide initiativesExcellent work cultureWhat should you expect from living in Lisbon? A colorful city view and a rich cultural historyPros of living in a European capital on a budgetDelicious Portuguese cuisine and famous cafe cultureFriendly people, good vibes and a happy-go-lucky urban lifeWarm climate all year and a sunny beach life next to the AtlanticA large English-speaking local community and international environmentYour Future Company:Your future company is a global leader in the BPO industry. With 170,000 employees across the globe, you will be member of a team behind the best experiences for +750 of the world’s leading and digital-first brands. The innovative solutions, technology and expertise are designed to support operational needs for clients and deliver a seamless experience to customers in the moments that matter.Apply now and enjoy a personalized recruitment process where diversity is not a Buzzword because it's normality. Get specific tips and tricks for your Resume and Interview with the hiring company to increase your chances of landing the job. #hiring #jobopening #applynow