.. (chat and email) and possibly phone Ensure low to medium-complexity customer issues are resolved using procedures Ensure high customer satisfaction and demonstrate empathy while solving customer concerns May perform root cause analysis and present findings Work on a line of business that has low ambiguity .. outros
German-speaking B2B Customer Advisor at Microsoft (Lisbon) Welcome to Lisbon, a hub of innovation and culture, where technology meets tradition. In this vibrant city, opportunities abound, especially for those with a passion for tech and communication. The Company Embark on an exciting career journey with Microsoft in Lisbon. As a globally renowned leader in technology, Microsoft has a rich history in software development, including well-known products like Windows and Office. Join our team as a German-speaking B2B Customer Advisor, where your role will not only contribute to Microsoft's legacy but also shape the future of technology in a company known for its open culture and collaborative spirit. Your Profile - Fluency in German, alongside proficient English skills - A keen interest in technology, particularly in software solutions - Motivated to work in a dynamic and fast-paced environment Your Responsibilities - Offer technical support and consultation to Microsoft's business clients and partner companies - Manage both inbound and outbound communications, including calls and emails, in German and English - Troubleshoot and resolve technical issues in collaboration with IT professionals - Identify key processes and provide relevant feedback to other teams - Handle inquiries related to Microsoft software like Intune, Teams, SharePoint, or Office 365, utilizing your foundational knowledge of these platforms Benefits ️ - Competitive salary with a 12-month renewable contract and potential for a permanent role after 24 months - Paid training period, including an allowance for the duration of the training - Private health insurance effective from the start of employment - Portuguese holiday and Christmas bonus, incorporated into the monthly salary Relocation Package - Company-provided accommodation in Lisbon - Assistance with airport pick-up and integration into Portuguese life - Reimbursement for initial travel expenses and an annual flight home - Access to complimentary language courses and diverse recreational activities Living and Working in Lisbon Lisbon is the perfect blend of historical charm and modern innovation, ideal for tech professionals. Known for its beautiful landscapes, thriving tech scene, and affordable living, Lisbon offers a unique opportunity to grow professionally while enjoying a rich, fulfilling lifestyle. Take the leap and join the Microsoft team in Lisbon, where you'll be at the forefront of technological advancement in one of Europe's most dynamic cities!