.. customer concerns May perform root cause analysis and present findings Work on a line of business that has low ambiguity, is stable, with well-documented procedures Basic Qualifications At least 6 months of experience in retail, hospitality, or customer service in person or contact center environment .. outros
Description Location: Lisbon, PortugalRole: Dutch speaking Video Content ModeratorSalary: €16-18K p/a gross (depending on experience) + food vouchers + transport allowanceContract: 12mHours of work: 40 hrs per week, rotational Our client is an American, fortune 500 multinational corporation that provides IT services including digital technology, consulting, and operations services. The RoleRecently we have seen an increasing trend of streaming companies and websites taking viewers from classical TV into new services and devices. Are you ready to join this exciting journey with the best-loved video streaming website in the world? If so, then get in touch to discuss this exciting new role in Lisbon. This sea-side city of Portugal has lots to offer from the beautiful old parts to new and modern architecture. If you like the sun and the sea then this city is right for you! ResponsibilitiesIn this role you will:Review user reports regarding website/media contentAnalyse and identify content that is not in compliance with requirements and flag for action in a timely mannerMake well-balanced decisions and help resolve inquiries to defined policies and proceduresUse market specific knowledge and insights to spot and scope solutions to improve the support of user communityReview sensitive content, sometimes involving graphic or disturbing subject matter Requirements Can read, write, comprehend and have conversation in English and DutchExcellent communication (verbal and written) and interpersonal skillsQuick learner and adaptable to learn new processes, concepts, and skillsExcellent organisational and time management skillsStrong attention to detail and a desire to deliver accurately, efficiently, and to a high standardHave a neutral mindset to alternative video content that needs classification Offer Pleasant and inspiring working atmosphereOpportunity to be part of a rapidly expanding global organisationNew office facilities in a convenient location in LisbonTraining & development opportunitiesFull trainingHealth insuranceLife insurance is also providedMeal vouchersPublic transport reimbursement€14-16k basicsalary gross, based on relevant experienceLanguage bonus: €175 per month5% performance bonus€60 per month travel allowance/working from home allowance€7.60 per working day meal allowance€2000 relocation support (paid along with first salary) if relocating outside Portugal Recruitment ProcessThe recruitment process is done remotely via phone and video conferencing. About TalingualAs a job-seeker you can benefit from Talingual’s extensive experience - we have successfully placed thousands of candidates in new roles across Europe and we have all previously been in your position as an international job-seeker. We work with leading international employers who offer compelling employment opportunities in a wide variety of roles and locations. We add value to your job search by reviewing your CV, identifying your strengths as a candidate, discussing your preferences with you, preparing you for interviews, and providing relocation advice. You can expect your Talingual recruiter to provide you with honest and clear guidance in a friendly and supportive way.