.. high-quality virtual customer support through ticket systems (chat and email) and possibly phone Ensure low to medium-complexity customer issues are resolved using procedures Ensure high customer satisfaction and demonstrate empathy while solving customer concerns May perform root cause analysis and .. outros
The PandaDoc Talent Acquisition team is handling way more vacancies than you can possibly imagine, we are the first line on this Hyper-Growth battle and we need more brave recruiters to join our quest to find top-notch talent at a very fast pace.
Because of that we are looking for another Recruiter to join our global family, this time based in Portugal.
In this role, you will :
- Hire for high volume roles in IT/engineering but also for very niche positions such as senior Python Engineers
- Partner with Hiring Managers and Recruiters to determine staffing needs
- Assemble, review, and post job descriptions for open roles
- Actively source for all your roles
- Design compensation recommendations
- Work fast as a hurricane because we are a hyper-growth company and our hiring needs are demanding
About you :
- 2+ years of experience in an IT recruitment industry in any country of the world
- Global recruiter mindset and you believe that you can hire the most difficult profile in the most unexplored markets - you are really brave!
- Know how to hire Tech but you also know about Revenue and Product because you have a software house mindset, where there's a need for talent, you'll jump in to find them
- Good understanding of the tech labor market
- Always find out new ways to source the best talent
- Flexible enough to understand that in this environment plans can change very quickly and we need to adjust based on that
- Data-driven approach of hiring, you always want to know your metrics
- Ability to say no without feeling guilty about it
- Good at problem-solving and in planning and pipeline management (operations)
- Fluent English, both oral and written, is a must
It would be awesome if you had :
- SaaS experience (but not mandatory)
- Success stories around Employer Branding cool initiatives
- Know the inside outs of the bigger ATS's in the market (preferably Greenhouse)
Company Overview : Company Culture : We're known for our work-life balance, kind co-workers, & creative virtual team-bonding events. And although our Pandas are located across the globe, we stay connected with the help of technology and ensure that everyone on our team feels, well, like a team.
Pandas work best when they're happy. We retain our talent by upholding our values of integrity & transparency, and selling a product that changes the lives of our customers.
Check out our LinkedIn to learn more.
Benefits :
- An honest, open culture that emphasizes feedback and promotes professional and personal development
- An opportunity to work from anywhere — our team is distributed worldwide, from Lisbon to Manila, from Florida to California
- An annual personal budget for educational classes, conferences, etc. — anything to further your professional knowledge
- A competitive salary
- And much more!