.. email) and possibly phone Ensure low to medium-complexity customer issues are resolved using procedures Ensure high customer satisfaction and demonstrate empathy while solving customer concerns May perform root cause analysis and present findings Work on a line of business that has low ambiguity, is .. outros
FUNÇÕES
- Assegurar o cumprimento dos objetivos relacionados com a imagem da marca e cultura da empresa das equipas das lojas;
- Apoiar a área de supervisão nas tarefas de seleção, formação e avaliação das equipas das lojas;
- Identificar propostas de melhoria nos horários das lojas;
- Apoiar a área de supervisão em outras tarefas da loja: estoques, montras, vitrines, manutenção, etc.;
- Apoio à área de supervisão em inaugurações, reformas e mudanças de equipamentos;
- Reforço da cobertura em campanhas.
PERFIL
- Experiência em Atendimento personalizado ao cliente e vendas (obrigatório);
- Experiência em Gestão de equipas e supervisão (obrigatório);
- Excelentes conhecimentos do idioma espanhol (obrigatório);
- Bons conhecimentos do idioma inglês (preferencial);
- Flexibilidade de horários;
- Residência na região de Lisboa e disponibilidade para deslocações em Portugal e Espanha;
- Carta de condução e transporte próprio;
- Disponibilidade total e imediata (preferencial).
Condições :
- Integração numa empresa sólida com 50 anos de experiência no mercado;
- Formação inicial e contÃnua;
- Estabilidade laboral;
- Desconto nos produtos de Joalharia;
- Vencimento acima da média de acordo com experiência profissional.
Tipo de oferta : PerÃodo Integral
Horário de trabalho:
- Turno rotativo
Tipos de pagamento complementares:
- Adicional nocturno
- Comissão
- Décimo terceiro salário
- Hora extra
- SubsÃdio de Natal
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