.. through ticket systems (chat and email) and possibly phone Ensure low to medium-complexity customer issues are resolved using procedures Ensure high customer satisfaction and demonstrate empathy while solving customer concerns May perform root cause analysis and present findings Work on a line of business .. outros
MissionsAttached to the Public Cloud Product Unit, you meet the following challenges: Contribute to the design and development of OVH Public Cloud product with a main focus on networking stack and services Become a major upstream player of our Open Source based Cloud stack - number 1 being Openstack and more specifically Neutron community Design and develop software architectures with variable geometry that can self-size based to meet business and functional specifications Design and implement test sets according to functional and technical specifications (benchmark, performance...) Ensure the correction of existing application and ensure continuous improvement of the quality of developments At OVHcloud, we encourage boldness and initiative. Beyond these missions, we therefore expect you to be proactive and participate in the continuous improvement of your scope. #Profile You have experience on OpenStack with expertise in network management and control - Neutron, OpenVSwitch (or equivalent); Expertise in OpenStack Administration and troubleshooting (VLAN, OVS, BGP); You are proficient in a development language (Python, Go); You have a track of record in contributing to one or several Open Source communities You use one or more automated deployment and configuration management tools (Puppet, Ansible, Terraform, etc.). You have good skills in CI/CD practices; Fluent English
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