.. possibly phone Ensure low to medium-complexity customer issues are resolved using procedures Ensure high customer satisfaction and demonstrate empathy while solving customer concerns May perform root cause analysis and present findings Work on a line of business that has low ambiguity, is stable, with .. outros
Responsibilities - your mission
You will be part of a project team in the international and cross-divisional teams of Exhibitions, Events & Protocol (GV), to shape and deliver memorable customer experiences to grow the Airbus brand and reputation at the highest level.
Your mission will support the project teams in managing the invitation and subscription process for events, exhibitions and conferences.
This mission covers : Invitation Management
- The whole invitation process for selected events.
- Collect Invitation list and check on duplicate
- Design and create event invitations in the tool
- Send out Save-the dates, invitations and reminders
Participants management
- Manage responses and collect logistics data
- Follow up on Registrations and missing date
- Regular reportings to Project Manager and /or the Business Focal Point
- Provide a final list of participants to the Project Manager and / or the Business Focal point.
- Act as a point of contact for questions/direct to Business Focal point when necessary
In addition, you will support the Business Owner **of the Event Management Tool:
- Act as go to person for Event Management platform users
- Support usage queries to tool users in the business
- Maintain and coordinate the access rights for the end users
- Support the Business Owner on required updates of the platform and its new functionalities
- Prepare “How to” / guidelines / tips to be shared with users of the platform
- Experience with IT tools (such as CRM, database management) (such as )
- Structured way of working
- Effective Communication and Project Management skills
- Customer oriented
- Multicultural experience
- teamplayer with a solution-oriented mindset
- Tool: Sheet / Slides / Doc
- Languages: English fluent
Benefits - what’s in it for you
- Diverse career opportunities within Airbus European core countries or in other regions around the world.
- A hybrid working model, allowing you to combine onsite and offsite work.
- A modern office at Parque das Nacoes, well connected to public transportation.
- A motivated and fun crew to grow and build and shape the GBS together.
- An intense and exciting onboarding experience.
- Being part of a central function will give you the opportunity to discover a wide range of activities and services going from comms activities to audit including environmental topics
This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.
Company : Airbus Portugal SA
Contract Type : Fixed term Contract / CDD / Befristet / Contrato de duración limitada
Experience Level : Professional / Expérimenté(e) / Professionell / Profesional
Job Family : Company Communication
At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.