.. support through ticket systems (chat and email) and possibly phone Ensure low to medium-complexity customer issues are resolved using procedures Ensure high customer satisfaction and demonstrate empathy while solving customer concerns May perform root cause analysis and present findings Work on a line .. outros
Description: Marsh is seeking candidates for the following position based in the Lisbon office:Insurance Operations Administrator (1 year contract)What can you expect? Join a dynamic team that supports the risk business;Deliver a high quality service to our clients and policyholders;Support a diverse client portfolio.What's in it for you? Be part of a multinational organization where you'll be able to learn, grow and develop your career;Join a dynamic and international business environment;Flexible work environment;For the initial 6 months it's required to work from the office. After that, you can opt for the hybrid working model, which allows you to work from home 2 days per week.We will count on you to:Manage international platforms and databases;Insurance premium adjustments;Issue insurance policies;Contact with clients and insurance companies;Manage insurance inclusions and exclusions;Manage related administrative tasks.What you need to have: At least 1 year of experience working with workers compensation, motor, property and liability insurances;English and Portuguese language proficiency;Good knowledge of Microsoft tools, PowerPoint and specially Excel.What makes you stand out? Experience within any of the specified branches;Professional contact with claims;Good communication and interpersonal skills;Have a great solution driven attitude. is the world’s leading insurance broker and risk adviser. With over 35, colleagues operating in more than countries, Marsh serves commercial and individual clients with data driven risk solutions and advisory services. Marsh is a business of (NYSE: MMC), the leading global professional services firm in the areas of risk, strategy and people. With annual revenue approaching US $20 billion and 85, colleagues worldwide, MMC helps clients navigate an increasingly dynamic and complex environment through four market-leading businesses: , , , and . Follow Marsh on Twitter ; ; ; and . Welcome to Brighter!