.. tickets submitted virtually by customers and offering in-person customer support! What You Will Do Provide high-quality virtual customer support through ticket systems (chat and email) and possibly phone Ensure low to medium-complexity customer issues are resolved using procedures Ensure high customer .. outros
Customer Service Agent - French Speaker (Part-time)
HCL Technologies a renowned global IT service and consulting company, presently developing our tech footprint in Lisbon (Parque das Nações).
As a Service Desk Agent you will be the main point of contact for technical and customer support issues across Europe.
Responsibilities
-
Manage incoming client contacts and escalations with compassion and proactivity in order to prioritize their needs and provide unique solutions to problems
-
Own the Stakeholder Experience by liaising with diverse Helpdesks (for troubleshooting assistance), product partners (both certified through the client and third-parties) and Quality Engineering teams
-
Coordinate regular calls with the client for refills and upgrades to product accessories
-
Process both client-generated and internally generated service request tickets within specified delivery times
-
Administrative support to certify client details and alter any incorrect information within our stakeholder’s client database
-
Flexibility to take on additional tasks as directed by Team Lead Qualifications & Experience
-
High School Degree, GED or equivalent
-
Bachelor’s Degree in any related field is preferred
-
Minimum 1 year of experience in customer support Required Language Thresholds :
-
French (C2: Native-Level Fluency)
-
English (B2: Independent User Level) Skills & Knowledge
-
Knowledge of computers and MS Office
-
Working knowledge of a customer focused environment
-
Effective interactive skills and ability to work as part of a team
-
Resilient under pressure and adaptable to unseen work demands
-
Flexible attitude towards working patterns including early starts, & Bank Holidays Shift :
-
8:00am to 12:00pm (on-site at our Lisbon office) Benefits and Perks
-
Competitive Salary
-
Meal Allowance on Card
-
Career Progression Opportunities
-
Parenthood Program
-
Well rounded Health and Life Insurance Packages
-
On-site gym: includes indoor pool access, fitness classes, and a football pitch
-
Staff Canteen with varied food options and river-facing balcony seating
Job Types : Part-time, Permanent Part-time hours: 20 per week