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Are you a German speaker and passionate about traveling?
We would like to meet you! We are looking for Customer Advisors to join a leading hotel group in Lisbon!
German Customer Care Representative based in Portugal : About the Company
This is a prime hotel group that offers unique and meaningful experiences in more than 5100 hotels across 110 countries.
✨ Your Profile
- You are fluent in German.
- You are proficient in English (B2).
- You are passionate about the hotel industry.
- You are able to work on rotating shifts.
- You have great communication and interpersonal skills.
- You are customer focused.
Your responsibilities
- Be the bridge between the hotels and the suppliers providing information, offering support and solving B2B complaints.
- Prepare, maintain, and review purchasing files, reports and price lists.
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
❤️ Benefits
- Competitive salary.
- Full-time position.
- Performance and Complexity Bonus.
- Private health insurance from the signature of the employment contract.
- Paid training.
- Hybrid model.
- Free Portuguese courses
- Team building and outdoor activities organized by the employee
- Affordable lunch at office canteen
Relocation package
- Pick-up from the airport and administrative support for your integration in Portugal.
- Reimbursement of flight costs.
- Free annual flight home.
- Accommodation
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